I’ve been researching all the different ways you can reach out to AT&T, and today, I will explain each of them.
There are different contact methods depending on what you need to reach out to them for. Here’s a quick look at them:
- Contact number
- Opening times
- Live chat
- In store
- Through Facebook and Twitter
- Using the AT&T Community Forums
Let’s find out how to use them, and look at some more important points around contacting AT&T.
AT&T Contact Number
The classic way to reach out to AT&T is over the phone. And luckily, there are just a handful of numbers as opposed to a whole list of different numbers for different contact reasons like you get with some other providers.
Here are the main three numbers from AT&T that you might need to know:
- Bill, account and tech support: +1 800 288 2020
- New service: +1 866 861 6075
- Disability resources: +1 866 241 6568
Once you call one of those three numbers, you’ll use the automated menu to be directed to the right people to help you out.
We found the AT&T phone numbers to be quite responsive for the most part. That being said, it can take a little while during peak times so we recommend calling in the late morning or early afternoon.
AT&T Customer Service Opening Times
If you want to reach out to AT&T over the phone, you’ll need to do so at a specific time for the most part. That is unless you want tech support, which is available 24/7. That means you can help with your AT&T service round the clock!
If you have issues with your bill or your account, the opening hours are 7am to 9pm CT Monday – Friday and 9am to 9pm CST Saturday and Sunday.
For new services, these opening times are exactly the same except for on Sunday. The new service department opens slightly later on Sunday at 9am but still closes at 9pm.
For disability resources, the line will not be active over the weekend. You’ll need to reach out to this team between the hours of 9am and 9pm CT from Monday to Friday.
AT&T Live Chat
If you prefer, it’s possible to speak to AT&T through the live chat function on their website. The live chat is open 24/7 and in our experience, we found it to be pretty responsive.
Generally, this is actually the better option. AT&T will directly be able to send you links to help guides etc. through the chat. Plus, it will be easier to carry out the steps they describe to you while you’re on the computer.
For the most part, you’ll be connected to an adviser within a couple of minutes. This might differ at peak times if there are a lot of people trying to get help at the same time.
This also beats the phone as we previously mentioned. You’ll generally get through to an adviser quicker in the live chat although it can take a little while for them to reply sometimes. Advisers will often be speaking to a number of customers at the same time.
To get started on the live chat, you’ll need to head over to the support section of the AT&T website. From there, you can either use the search bar to locate your issue or choose a service.
Then, scroll down to the bottom of the page. There, you’ll see an option to ‘chat with us’. Simply click that, and a chat menu will open on the right hand side of the screen.
Just wait a moment and an adviser will guide you through the support process. It’s as easy as that.
Tip: when you first get into the live chat, you’ll need to speak to the computer who will try to get the answer for you. However, you can get around this by entering ‘speak to adviser’. Then, simply select the topic of the chat and you’ll be connected to a human being.
Go Into an AT&T Store
There are tons of AT&T stores all over the US. Sometimes, going into one can be the best way to get the help you need.
This is especially true if you have device-related issues. You can simply go into the store and have an adviser show you exactly what you need to do or troubleshoot with you.
However, we recommend going through one of the other channels first. You might be surprised to see how far technicians can help you remotely with the technology at your disposal.
And at the end of the day, if they absolutely can’t help you, they’ll simply refer you to a colleague in store and may even be able to set you up with an appointment.
AT&T Social Media
It’s possible to reach out to AT&T through a couple of social media channels. This is a pretty relaxed approach that some may prefer to the live chat on the website itself.
Reaching out to AT&T through Facebook and Twitter both have their own pros and cons. So, let’s take a look at those and find out how to do both.
The support you get from AT&T through Facebook will be carried out through the Facebook Messenger chat function. This is effectively the same kind of support you get through the live chat on the AT&T website.
Simply head over to the AT&T Facebook page and click the ‘Message’ button in the top-right corner, next to the ‘Like’ button. The message window will pop up at the bottom of the screen, and there you will need to enter a message with your request.
During office hours, AT&T will usually reply within a few minutes. But, like the live chat, it could take a bit longer depending on the time of day and the number of other people trying to get help at any one time.
The help you get through Twitter is likely to be less instant than that of Facebook. However, this can actually be better if you’re busy.
You don’t have to commit to waiting for a reply like you do in a chat. Simply send them a tweet, and they’ll reply with no pressure for your reply back.
AT&T will attempt to help you with a support guide or a contact method. They might also refer you to Twitter direct messages for further support. However, once again, you’ll be able to reply whenever you like.
Their Twitter handle is ‘@ATT’, so just create a tweet that starts with that and wait for a notification that they’ve replied to you. If you send the tweet during their opening hours, you should expect to receive a reply back within a few minutes, but it could be up to an hour.
AT&T Community Forums
If you head over to the AT&T Forums website, you’ll see that there is extensive help available from when other users have tried to get help. There are over 800,000 posts up there with 1.6 million members!
The way it works is a user will start a new thread with an issue that they have. Then, a moderator or another helpful user will reply with an attempt to fix it.
Other users can then ‘like’ the responses. Threads will multiple responses then prioritize the replies with the most likes, so that us readers can find the most likely fix to the issue.
This is a neat way to build a community and have ongoing support that stays up online. It can remove the need to reach out to support, and this can be a lot quicker.
If you really want, it is possible to send a letter to AT&T. Of course, this is going to cost money for postage and will be a lot more time consuming than any of the other options we have looked at today. But, it might still be preferable for some readers.
So, here’s the correct mail address to reach out to:
PO Box 10330
Fort Wayne, IN 46851-0330
What to Know in Advance
Before you reach out to AT&T for support with most contact methods, you’ll need to have the right information available to prove who you are.
They may ask you for your account number and name. If you don’t have that available, you’ll likely be asked for your address and the phone number attached to your account.
For sales, this is not the case. You don’t need to prove who you are to discuss your options for buying a product, although you will if you decide that you actually want to buy something.
Requesting Data Removal
These days, your internet service provider will collect a lot of data from you. And it might get to the point where you want to request the removal of some or all of this data.
Fortunately, you are well within your legal right to request the removal of this data in most states. And fortunately again, AT&T makes this very easy for you to do.
The rights that you have depend on the state that you live in. So, to find out the options available, head over to the AT&T data removal request page and select the state you’re based in.
Here are some of the options you might have at your disposal:
- Opt out of personal info selling: AT&T may sell some of your personal information to third parties (albeit ‘with strict protection’). Of course, this could mean that unsolicited advertising is sent out to you. So, it’s a good idea to request them to stop this happening.
- Access your data: It can be eye opening to find out the types of data that AT&T collects from you. In most states, you’re allowed to request a full report of this.
- Delete your data: The most abrupt option is simply to remove all of your data altogether. However, we only recommend doing this if you are planning on leaving AT&T. There can be issues with billing etc. if you do this while you’re still in a contract.
After you’ve decided what you want to do, simply click the corresponding option then choose the service you have with AT&T. Log into your account and follow the instructions on screen. It should only take a few minutes.
Paying Your AT&T Bill
There are two ways to pay your AT&T bill that are the easiest.
- Via the app: Simply download the AT&T app from the App Store or Play Store and log into your account. There, you’ll see all your services and any amounts that are due. Just follow the instructions on screen and you’ll be able to make your payment there and then.
- On the website: In a similar fashion, log into the AT&T website and head to the Billing section. There, again, you’ll see any amounts that are due and you’ll be directed to make that payment on screen.
However, it’s even easier to pay your bill with a direct debit. You’ll be offered the chance to do this when you set up your service but you can also do it through the app or on the website.
This way, you won’t have to worry about missing a payment ever again. A direct debit (called Autopay with AT&T) will also save you $5 on your bill per month on select services if you take it up with paperless billing.
It is also possible to pay your AT&T bill in store, via check or money order with a letter, or over the phone through the number +1 800 331 0500. However, these options will take a lot more time than the main two we have discussed.
Finding Service Outage Information
4G not working? Home internet cut out? That might be a problem with AT&T themselves. Sometimes, there can be a service outage if there is a fault or if AT&T is carrying out some maintenance work.
For the latter, AT&T will always try to tell you in advance. Nonetheless, you can check the AT&T website to find out what the service situation is and how long it’s likely to continue to be down for.
Just head to this link and sign into your account to see what’s going on.
AT&T Customer Support FAQ
Got more questions about getting help from AT&T? Have a look for the answers below.
What do I do if my AT&T internet is running slowly?
If your home fiber or regular internet is having some issues then it could be an issue from AT&T, or it could be an issue at home. Check the service information, and if it seems all clear, take a look at this guide to improving your home internet speeds.
Can I email AT&T Support instead?
These days, there isn’t an email address for AT&T support. You’ll need to choose one of the other contact methods listed above instead.
How do I find out my AT&T account password?
It’s not actually possible to have your AT&T password reminded to you for security reasons. You’ll simply need to reset it instead. To do this, check out this support guide. It will show you the link for how to reset the password and what to do if this is not possible.
Final Thoughts on AT&T Customer Support
AT&T is one of the best internet service providers when it comes to offering support. Sure, it can be frustrating at times but at the end of the day, this company does go far to help all of its customers.
Hats off to them! If you’re not an AT&T customer already but this article has got you in the mood to be one, you’re going to need to be in specific states for that. Our guide to AT&T availability will show you whether you’re able to become an AT&T customer or not.