Brightspeed offers business internet and landline plus extensive support for business customers. It’s great for businesses of any size.
I’ve been coming to terms with the range of business services Brightspeed offers by diving deep into the company. With that research concluded, I’ll be able to show you the following in today’s article:
- The pros and cons
- The internet and landline plans and products
- The additional business services available
- Any bundles and additional deals available
- How to get started or speak to customer support
- Where Brightspeed is available
- How its business fares vs. the competition
So, let us begin.
Pros and Cons of Brightspeed Business
I believe the following are the key talking points of Brightspeed’s business services.
- More affordable than a lot of other providers
- Extensive, scalable support for all size businesses
- Further support available for the public sector
- Plenty of business features like Private Line
- Fast growing fiber network
- Minimal hidden fees
- Fiber not as fast as the competition
- Limited options for internet plans
- No ongoing deals or bundles
The Brightspeed Business Internet & Landline Plans
Here’s a look at the baseline plans for home phone and internet that you can get as a Brightspeed customer.
Brightspeed Business Internet
At the time of writing, all business users will end up with one of the following internet plans as a base .
|Internet Plan||Download Speed||Upload Speed||Price per month|
|Simply Unlimited||Up to 140 Mbps||Up to 12 Mbps||$50|
|Fiber 200||Up to 200 Mbps||Up to 200 Mbps||$30|
|Fiber 500||Up to 500 Mbps||Up to 500 Mbps||$50|
|Fiber Gigabit||Up to 940 Mbps||Up to 940 Mbps||$70|
*None of these prices feature taxes or hidden fees. That being said, Brightspeed’s hidden fees are quite minimal.
You can find out more about Brightspeed internet in this article. But for now, let’s find out how these plans could apply specifically to your business.
Is Fiber fast enough?
Of course, these fiber speeds aren’t as fast as the likes of AT&T, whose business internet can reach 5 Gbps. But is 1 Gbps of internet enough for a business?
We believe so, if the business has up to 15/20 people at least. And of course, it depends on the kind of work you and your colleagues are doing.
Earlier, I found that 1000 Mbps would be enough to stream 200 HD YouTube videos, for example.
And the beauty of fiber is that your upload and download speeds will be bilateral. That means you should get up to 940 Mbps of upload speed with your Fiber Gigabit plan.
This is great news for those making video calls, a common office activity. Online team meetings will be a walk in the park with this fast speed.
It should also be noted that the Fiber Gigabit plan is only available in a very limited number of locations however, as we will find out more shortly.
If you can’t get Fiber Gigabit, you may end up with one of the slower plans. And if fiber isn’t available at all, your only Brightspeed choice will be Simply Unlimited.
Why choose Simply Unlimited?
The bottom line is, you wouldn’t. Brightspeed will only put you on a Simply Unlimited plan if no fiber is available in your location.
As you can see from the table, Simply Unlimited does not offer as good value for money. And when we take a look at the sub-plans within, things begin to look worse.
|Download speed||Upload speed||Price per month|
|20 Mbps||Up to 10 Mbps||$50|
|40 Mbps||Up to 10 Mbps||$50|
|60 Mbps||Up to 10 Mbps||$50|
|80 Mbps||Up to 10 Mbps||$50|
|100 Mbps||Up to 10 Mbps||$50|
Depending on your location, Brightspeed will pick one of these plans for you. If you live somewhere rural, it could be as low as 20 Mbps.
This is not going to be very suitable for a business. If you’re looking to set up a business, you might want to think about doing it somewhere that has fiber infrastructure available…
Brightspeed Business Landline
Brightspeed offers the same landline service to its business users as it does to its residential customers, except with added business support for integration.
There are two plans available from Brightspeed: Standard phone and Connected Voice. The former is recommended for home users and home-based businesses whereas the latter is better for office-based small businesses.
The features you get as standard with a Standard phone plan are:
- Voicemail: Let your customers or clients leave a voice message if you can’t get to the phone. You’ll be able to call them right back once you’ve heard it at the touch of a button.
- Caller ID: Your phone will tell you who’s calling right away.
- Call Waiting: You’ll have the ability to accept a second incoming call while already in a call. This will put the original call on hold.
- Call Forwarding: If you go out of the office, you can divert your calls to your cell phone or another phone elsewhere.
- Ring Groups: The basic package also lets you have multiple phones ring at the same time when a call comes in. This lets you pick up the nearest phone to you.
You’ll get the following features with Connected Voice in addition to those with Standard phone:
- Multi-site Solution: You can spread one number across multiple locations with this feature.
- Mobile & Desktop Softphone Apps: A softphone is a software app that you can install on a device to accept incoming calls. That means you can take the call on your computer with these tools.
- Video Conferencing: See your team in real time by connecting up your webcams for a video conference through this service.
Additional Brightspeed Business Services
While landline and internet are the only two basic services Brightspeed has to offer, it does provide business support in other ways.
- Business advice: Businesses of any size will get a dedicated support expert to make sure you’re getting the right products, and they’ll help you with implementing those services.
- Enterprise solutions: For medium-sized, or even some large ones, Brightspeed offers a portfolio of enterprise solutions . You can speak to one of their experts with your direct criteria, and they’ll deliver a suitable package to you.
Brightspeed Business Bundles & Deals
There is no specific way to save money by bundling Brightspeed’s internet and landline packages together.
This might seem pretty surprising, but Brightspeed focuses on keeping the prices of their products low as they are.
As a result, you won’t find any specific deals with this provider either. This includes deals for seniors, military personnel, veterans etc.
That is unless you opt for the Fiber Gigabit plan. With this, Brightspeed will lease you a free modem/router for the time you have the contract and get you set up for free. On any other plan, this could cost up to $299.
This all being said, you may be able to negotiate the price with your business expert. If you are planning on taking up multiple services, it could well be worth trying to get a better price than what’s listed.
If you’re looking for a listed deal for a business user, you might have more luck with another provider. Stay tuned to find out what some of those providers have to offer in comparison to Brightspeed.
How to Sign Up for Brightspeed Business Services
Ready to get started? You can sign up for the basic Brightspeed internet plans online. Here’s how:
- Enter your business address: Enter the location that you want your business internet set up in to find out what’s available there.
- Find the plan you want: Choose the plan that you feel is best for you and your business.
- Continue through the checkout process: Now, just check out with your business information, including your payment details. A business support expert will be in touch to see how they can assist you, and to organize the setup of your new service.
If you want to order a Brightspeed landline package, or if you have a more complex business solutions request, you’ll need to speak to the team. Here’s how.
Speak to Brightspeed’s business support team
It’s easy to get in contact with Brightspeed for any questions or enquiries you have relating to business. Just use one of the following communication methods:
- Via live chat: Perhaps the easiest way to get hold of Brightspeed’s business chat is through the live chat on the site. The automated assistant will be able to point you to the right person.
- On the phone: There are a few different numbers to call depending on which kind of business support you’re looking for. You can find a list of them here.
- Use the enquiry form: Medium and enterprise businesses will be routed to a more specific support team. To get hold of them, you’ll need to fill out the form on the Brightspeed website.
Brightspeed Business Availability
Brightspeed’s business internet and landline plans are available everywhere that their residential ones are. That means the following states:
|New Jersey||North Carolina||Ohio||Oklahoma||Pennsylvania|
On a map, that looks like this:
If you live in any of these states and haven’t come across Brightspeed yet, it could be because they were only formed in 2021. They only rolled out coverage to the above states in 2022, so it’s all very fresh!
The other reason could be that Brightspeed doesn’t cover part of the state you live in. While they do cover the majority of the blue land in the map above, you won’t be able to get their services in the most rural areas.
And in fact, you won’t be able to get fiber in many rural areas at all. Fiber is still being rolled out across the blue states as quickly as possible, but it’s a long-term project (that was initially started by CenturyLink and Quantum Fiber).
So, if you don’t live in one of the major cities, it might be a while until you’re able to get any of the Brightspeed Fiber plans. Even more rare is the Brightspeed Fiber Gigabit plan, which is only available in a handful of cities.
As a whole, Brightspeed Fiber is currently available in 30-35% of the overall Brightspeed map of coverage.
For more information on Brightspeed availability, check out this article.
Brightspeed Business vs. the Competition
It’s time to take a look at how Brightspeed’s business solutions fare against some of its main competitors.
Brightspeed vs. AT&T
AT&T is better for businesses in the following ways:
- More deals overall
- Deeper business solutions
- Faster speeds (up to 5 Gbps)
Although, you’ll still be better off with Brightspeed for these reasons:
- More affordable entry level Fiber plans
- Rural internet is much less expensive and has fewer constrictions
One of the best internet service providers for business is AT&T. Not only does it offer much faster plans than Brightspeed (up to 5 Gbps, no less), but it has much more extensive business solutions. And a lot of that is because of its immense 5G network.
So, larger businesses will be better off with AT&T. But smaller businesses could still prefer Brightspeed, as it is more affordable and fair.
You’ll be able to choose between AT&T and Brightspeed in these states:
Brightspeed vs. Spectrum
Spectrum has the upper hand in these ways:
- Minimal fees if you activate yourself
- Much more coverage across the US
Brightspeed, however, takes the edge because of these points:
- More affordable starting point for internet
- No minimum contracts
The top speed for both of these providers is the same. And in fact, the overall level of their service is pretty similar too.
Spectrum is the better option if you need quite a lot for your business as it does go a little further. But again, Brightspeed is cheaper.
You can get Spectrum or Brightspeed in these states:
|North Carolina||Ohio||Pennsylvania||South Carolina||Tennessee|
Brightspeed vs. Cox
Cox could be the better option for you if you see the benefit in:
- Getting deals when you sign up
- Upgrading your router for free every three years
But Brightspeed holds its own like so:
- More affordable Fiber plans
- No data caps
The fact that Cox has a data cap on some of its plans will exclude those plans for a lot of business users. And, Brightspeed is cheaper.
However, Cox does have more deals so you could actually save more money here. That includes bundles between its landline and internet services.
Have the option for either Cox or Brightspeed in these states:
FAQ on Brightspeed Business
Here are the most common questions people have been asking about Brightspeed for businesses.
What’s the difference between Brightspeed and Lumen?
You might see the company Lumen mentioned in the same sentence as Brightspeed a lot at the moment. That’s because Brightspeed recently took over a lot of Lumen’s area. They’re not interchangeable.
What happens if Brightspeed is not available in my area?
If you enter your business address on the Brightspeed website and nothing comes up, it looks like you won’t be able to get Brightspeed’s business services just yet.
Instead, you’ll need to check out another provider. You can see a whole lot of them in our internet providers directory
Do I need any other services than internet and landline?
Generally, you probably won’t need much else than these two products. For most businesses, this will be more than enough. In fact, a lot of businesses don’t necessarily even need a landline these days.
Final Thoughts on Brightspeed for Business
While there certainly are other internet business providers who go further than Brightspeed (particularly with speed), you could do a lot worse than end up with these guys.
They have a fantastic support team and a fairly wide range of solutions to support many businesses. Particularly smaller ones.
So, what’s next? Perhaps you need some new hardware for your business? Check out our guide to the best routers for small businesses to get started on that side of things.