As a network enthusiast, I want optimal device connections with my service providers. So I compiled information about installing almost all of Verizon’s devices into this guide.
I’ll cover the following points to install your Verizon services:
- Installation fees
- Professional installation
- Fios installation
- Install 5G home internet
- Install 4G LTE home internet
- Setting up Verizon Connect
- Installing Hum
Let’s set up your Verizon services.
Verizon Installation Fee
Verizon charges a $99 installation fee for homes with an Optical Network Terminal (ONT). You can waive this fee by buying your Verizon services online and installing your devices yourself.
I’ll cover self-installation in a bit.
You’ll have to schedule a professional installation if you require a new ONT. There’s no way you can install this device yourself.
Otherwise, if you don’t trust yourself installing Verizon devices, you can opt for a professional installation.
If you choose this option (or must choose it to install an ONT), you’ll need to follow these steps to professionally install your Verizon services:
- Schedule an appointment
- Prepare your house or apartment
- Let the technician work
Scheduled technician visits involve the technician connecting your ONT, troubleshooting any issues, and answering questions.
I’ll cover everything you should know in the following sections.
Step 1: How To Set up a Verizon Installation Appointment
You’ll set up a Verizon installation appointment when ordering your internet, TV, or home phone service.
You can manage your appointment, add a note to the technician, or reschedule through your My Verizon online account.
Or the My Fios mobile app.
Verizon will send you reminders about your appointment through communication preferences that you’ve enabled. For example, if you let Verizon text you updates, you’ll receive reminders as an SMS.
Step 2: Preparing Your Home
You will need to ensure the technician has a clear path to work. Areas that you’ll need to clear include:
- Apartments: ensure they have access to the building’s central equipment room
- Area where utilities enter your home
- Spots you want Ethernet jacks installed
- Around your TV: if you got Fios TV
- Space around your computer
Then you’ll need to make sure you have someone who’s 18 and over available to watch over the entire installation.
While cleaning, find a grounded electrical outlet (3-pronged) that’s NOT tied to a switch.
It has to sit by where utilities would enter your home. You can always call Verizon and ask them how to identify where utilities enter your home.
Step 3: Let the Technician Do Their Thing
Upon arrival, the technician will talk to you and ask where you’ll use your devices. This helps them determine an optimal location for your Verizon router and ONT.
In some scenarios, they’ll need to drill holes in your wall to run Ethernet cables through your home. But they’ll consult with you first.
If you don’t already have a Verizon ONT installed, they’ll install a terminal where your utilities enter your home. Or inside a utility closet. Thus, they’ll need to run wires through your home.
In some scenarios, they may need to convert existing phone jacks to support Ethernet.
They’ll connect your router or Fios TV set-top box with an already installed ONT. From there, they’ll ensure your services work and answer any questions.
Before the technician leaves, have them test your internet speed.
Doing so ensures the installation went right. Because you won’t want to deal with having another technician come to your home later.
Verizon Fios Internet and TV Self Installation
When receiving your self-installation kit, check whether your Verizon Optical Network Terminal has power.
If it’s not on, ensure the coaxial and Ethernet cables aren’t loose in your ONT. Unplug both cables, then insert them again.
Still seeing issues? Then you’ll need to contact Verizon’s customer service.
Verizon Router Installation
You’ll need to install a router for Verizon TV and internet services. Follow these steps to install a Verizon router:
- Find an optimal location for your internet router
- Connect one end of the coax cable to your router and the other to your coaxial port
- Plug the AC adapter into your router then plug it into the wall
- Power on your Fios router by pressing the power button
- Pay attention to the LED light colors
You want almost every LED to emit a solid green glow.
The LAN Ethernet light can have a solid or flashing green light. The icon for this light usually looks like a trident.
If you’re installing Verizon Fios TV and internet in the same room, you’ll need to use a 2-way coaxial splitter. Connect the coaxial splitter IN part to your wall’s coaxial port.
Screw the coaxial cable from your router into one OUT port. Then connect your set-top box’s cable to the other OUT port.
Visit activate.Verizon.com to activate your Verizon router.
Log into your account and follow the prompts that appear on your screen.
Your router’s active.
Check the bottom of your router for the Wi-Fi network name and password. Then select that network on your device/s.
If you’re connecting a device with an Ethernet cable, it’s plug-and-play. That means you don’t have to adjust any settings.
How To Use Your Own Router With Verizon Fios
You can use your own router with Verizon Fios by following these steps:
- Find the WAN port on your Verizon router and disconnect the Ethernet cable from it
- Connect the cable to your new router’s Internet or WAN port
- Call 800-837-4966 to activate your ONT’s Ethernet port
Most ONTs’ Ethernet ports aren’t on by default. You’ll need to call Verizon and ask if they can activate it .
However, if you connect the Ethernet cable to your new router and notice it’s on, test to ensure your internet’s enabled. Then you won’t have to call Verizon.
Make sure that you use a router that’s compatible with Verizon Fios.
Verizon Fios TV Installation
Connect one end of a coaxial cable to your TV box. And the other to a coaxial outlet.
If you’ll use your TV box and router in the same room, use a coaxial splitter. I covered more information on this hardware in the previous section.
Plug your router into the wall. Then plug in an HDMI cable to connect your TV box to your television.
Power on your TV. You should see an activation screen.
If not, press the ‘Input’ button on your Fios Remote until the screen appears. Follow the on-screen instructions until it asks whether you want SD or HD.
Verizon won’t charge you extra money for enabling high definition.
Your TV box will blink on and off for 5 minutes. That’s normal and means it’s working.
If you’re using a Fios One Mini, you can skip plugging it into a coaxial port. The One Mini uses Wi-Fi to connect your device, so it’s unnecessary.
But Wi-Fi’s often unreliable because of physical and wireless obstacles. So I recommend connecting it to your coaxial outlet via coaxial cable.
Connect the One Mini to your TV using an HDMI cable. Then plug it into your wall.
Turn on your television. Follow the same steps I mentioned about following the prompts on your TV.
Connect Your Verizon Fios TV Remote
Your Verizon TV remote already comes programmed with your set-top box. From there, you’ll need to follow one of two methods to program the Fios remote with your TV:
- Use Verizon’s Guided Solutions Tool
- Navigate through your TV’s menus
The former has you visit this link and follow a bunch of steps.
To do the latter, you’ll need to turn on your television and navigate through these settings on your set-top box:
Menu > Customer Support > Top Support Tools > Program Fios Remote > OK
Follow the prompts on your screen, then pull your hair out when it requires you to enter your TV’s remote code.
Actually, don’t do that. Because I have codes for every TV in the next section.
Verizon Remote Codes for P265 and P283 Remotes
Upon receiving a prompt to enter your TV manufacturer code, use the table below as a reference :
|Bell & Howell||41|
Fios remote codes.
Verizon 5G Home Internet Installation
Scan the QR code included in your self-installation kit. Then tap ‘Begin Setup.’
Allow Verizon to use your phone’s camera to use the augmented reality (AR) tool.
This tool helps you find the nearest 5G tower.
Follow the arrows until finding a window or wall with a clear view of the antenna. Ensure this spot’s near a plug outlet and away from a place with a lot of moisture (like your bathroom).
Connect the AC adapter to your router and plug it into your wall outlet.
You’ll see a blinking white light. This means it’s booting up. And once you see a blue LED, it’s ready to pair with your phone.
If you’re using the My Verizon app, it’ll begin synching with the app. Download the app if you want to make the installation process easier. Tap ‘Continue’ on your phone and wait for it to pair.
Move the router to different positions on your wall or window. Do this until a green light appears in the upper-right corner of your device.
The LED signifies a good signal. Ensure you hover the router above each spot for a couple of seconds to test your device.
Clean your wall or window, attach the mounting bracket, then mount your router.
If you’re like me and need visual instructions, Verizon has a decent video on installing your 5G Home Internet router:
You’ll need to pause the video a lot when following along.
Once you install your device, test your internet speed.
Verizon 4G LTE Home Internet Installation
Use your phone’s camera to scan the QR code on the top of the self-install kit inside your router’s box.
If you can’t scan the QR code, copy and paste myVerizon.Verizon.com/ltehomesetup into your browser’s address bar.
Tap or click ‘Begin.’
Place your 4G LTE router near a window and press ‘Confirm location.’
Now connect the AC adapter to your router, plug it into the wall, and wait until your router emits blue light. That means your router has power.
Wait (at max.) 45 seconds for the light to turn solid green. This LED indicator shows you have an excellent LTE signal.
If you see solid red, you have a poor signal. Otherwise, flashing red lights mean you have no SIM card or a Wi-Fi error.
Verizon has an excellent chart showcasing each LED light and its meaning on their website.
Once the text ‘Success’ on your web page, log into your My Verizon account and tinker with your Wi-Fi settings.
Verizon Connect Installation
To install your Verizon Connect dash cameras, you’ll need to first get your vehicle ready by following these steps:
- Park in an area with good Verizon network coverage
- Turn off your car
- Install a vehicle tracker
- * Ensure your car window has a temperature of 50°F to 80°F (10–26°C)
- ** Park on a flat surface with 25 yards (23 meters) of clear space ahead
* These temperatures ensure the camera’s adhesive sticks to your window.
** Helps you accurately calibrate your Connect.
Download the Spotlight, Reveal Hardware, or the Integrated Video app and log in with your Verizon Connect credentials. Find the button on your app to add a new camera.
The app will ask you to take a picture of your camera’s barcode. Do this.
Connect your camera to a power source. On heavy trucks, connect it to a 9-pin connector. Regular vehicles require you to find your car’s OBD-II port. I’ll cover this in the next section.
If you ordered an SD card, remove the side panel and install it. Verizon has visual instructions based on your chosen camera to help you remove the right object.
Mount your camera, adjust it to face the road, and lock it. That way, the camera doesn’t move while driving.
Hum by Verizon Installation
You’ll first need to download the Hum mobile app to install a Hum device in your car. Sign in to your Verizon account and follow the steps your app presents.
Turn off your car and locate the OBD-II port.
If you don’t know how to find this port, select your make, model, year, and body type on this page. Can’t find your vehicle? Call 800-711-5800. A customer service team member will help you locate it.
After locating this port, plug your device into it and listen for a beep. The sound means you have a successful installation.
FAQ: Verizon Installation
Check out these commonly asked questions about installing Verizon services in your home.
How Long Does Verizon Installation Take
It will take 4–6 hours to install your Verizon services . After the installation technician arrives at your home.
How To Reschedule Verizon Installation?
You can reschedule your Verizon installation by logging into your My Verizon account. Or you can access your installation appointment information on your My Fios mobile app dashboard.
Do You Tip the Verizon Installation Person?
Tip the Verizon installation person at your discretion. If you want to, ask whether they would get in trouble for accepting tips. Because many companies have policies that prohibit their team members from accepting tips.
Verizon service installation doesn’t require many steps. With most services, you can install the devices yourself. However, when it comes to Fios TV or internet, you’ll need a technician if your home doesn’t already have an ONT.
If you’ve found a Verizon service that you didn’t know about earlier, check out everything they offer.