Verizon Fios Internet Pros & Cons
Here are the advantages of using Verizon home internet over other internet service providers (ISPs):
- No data cap
- 100% fiber optic internet on Fios plans
- No contract
- Equal download and upload speeds
- Plenty of options for discounts
- Fios isn’t available in many states
- 5G Home Internet isn’t too reliable
- Smaller homes may not need such excessive speeds
Is Verizon Internet Good?
Verizon internet is good (depending on your definition of the word). No data caps, decent pricing, and you don’t need to jump into a contract.
Their Fios service gives you 100% fiber optic internet. That means no hybrid cable/fiber connections. And because of this, you’ll see fewer interruptions.
Verizon 4G LTE works well for rural areas. And 5G home works great for homes without access to Fios.
I’ll cover every plan in-depth in a bit.
Verizon Fios Internet Speeds, Plans, & Pricing
Verizon Fios home internet uses 100% fiber optic cables (no hybrid cable/fiber) to deliver internet services to your home. This service’s plans include:
|Fios Plan||* Speed (Download/upload)||** Price|
|Fios Gigabit Connection||940/800 Mbps||$89.99/mo.|
* Speeds may not reflect the speeds you’ll get with your plan. You may encounter different speeds because of weather interfering with your internet. Or other scenarios
** Prices already include the $10 monthly Auto Pay discount. They don’t include local and state taxes.
Compared to other internet plans I’ve seen, I believe Fios Gigabit gives you the best value. You’ll get some freebies like free Disney+. Great for watching the Andor series (I guess).
Its fiber-only connection is also less susceptible to weather and electromagnetic interference.
No bandwidth caps. There’s no downside to that.
And almost every plan has symmetrical internet speeds. That means you have equal download and upload speeds. Something that SHOULDN’T have to come as a luxury.
If you’re in the small chunk of cities and states, I’d honestly choose Verizon Fios over other internet service providers.
Verizon 5G Home Internet Speeds, Plans, & Pricing
Verizon 5G Home Internet combines their 5G network with an in-home router to give you fast internet speeds. These plans include:
|Fios Plan||* Speed (Download/upload)||** Price|
|5G Home||85–300/10 Mbps||$50/mo.|
|5G Home Plus||300–1000/50 Mbps||$70/mo.|
* You may not actually see these speeds. Circumstances like network congestion or whatever else can affect your true network speeds.
** These prices may change at any time. They don’t include state and local taxes. And they already include the Auto Pay discount.
For 5G, I’m disappointed with the upload speeds. I’m going to use the regular 5G Home plan as an example.
If I was in a household with one livestreamer, they’d need at least 6 Mbps upload speeds to do their thing. That leaves 4 Mbps of available bandwidth for other devices. Or for people to upload files.
Maybe I could add a single Ring video doorbell (2 Mbps required upload speeds).
But considering the U.S. has 5G speeds on the lower-end compared to the rest of the world, I’m not surprised .
There’s no equipment rental fee and I love the download speeds. So if you’re not continually uploading files to a cloud server or to send to clients, this plan offers a decent value.
Verizon LTE Home Internet Speeds, Plans, & Pricing
The Verizon LTE Home Internet plan costs $50 monthly (with Auto Pay) with a 2-year price guarantee. It gives you 25–50 Mbps download speeds and 4 Mbps upload speeds.
This plan doesn’t need contracts. It also offers better internet speeds than satellite internet and has unlimited data. That means no data cap.
And no data overages.
I mention satellite internet because you’ll only want this plan if you’re in a rural area and can’t afford premium satellite internet plans. Because some satellite internet plans offer portability, which works great for RV(ers).
You can’t use your own router or modem with this plan. So you’ll need to pay $10 monthly (or $240 upfront).
Verizon Prepaid Home Internet
Verizon Fios Prepaid home internet gives you fiber optic internet that you can pay every 30 days. These plans include:
|Fios Plan||* Speed (Download/upload)||** Price|
|Fios Prepaid 100 Mbps||100/100 Mbps||$39.99/mo.|
|Fios Prepaid 300 Mbps||300/300 Mbps||$59.99/mo.|
|Prepaid Gigabit Connection||940/800 Mbps||$79.99/mo.|
* Various scenarios like obstructed Wi-Fi signals may lower your speeds. So you may not actually see these speeds.
** These costs don’t include taxes and other fees. They do already include the Verizon Auto Pay discount.
Usually, ISPs offer prepaid plans as a means to lure customers who don’t want to deal with contracts. But Verizon doesn’t have contracts on their home internet plans. So why would you pay more for the Prepaid plan?
Because Verizon runs a soft credit check when signing up for their plans. And that could lead to you paying a security deposit. If you don’t have the best credit.
The Prepaid plan gives you the means to avoid credit history inquiries.
But this plan also works best for anyone staying in a temporary place. Like a rental.
Best Verizon Home Internet Plans for Your Home
The following sections will cover the best Verizon internet plans for various use-case scenarios.
#1 Verizon Fios 300 Mbps: Best Overall
This 100% fiber optic 300 Mbps home internet plan gives you 300/300 Mbps speeds for only $49.99 monthly. It works best for homes with 8 users simultaneously using the internet.
It can support more or fewer users/devices depending on your tasks. For instance, it can easily handle at least 3 people watching 4K at the same time.
I love this plan because it’s:
- No data cap or overage charges
- Equal upload and download speeds
- It can accommodate most households’ online needs
You’ll only need to upgrade to Verizon’s 500 Mbps or 940 Mbps plans if you intend to continually perform tasks requiring constant downloads and uploads.
Examples include backing up cloud storage and running at least 8 home security cameras.
You’ll also get a 2-year price guarantee. That means Verizon won’t suddenly change your internet plan price.
But this plan’s only available to a handful of states. I’ll cover details on that in a bit.
This is also the cheapest Verizon Fios plan.
#2 Verizon Fios Prepaid 100 Mbps: Best for Single Households
Verizon Fios prepaid 100 Mbps gives you 100/100 Mbps for $39.99 every 30 days. The plan’s great for at least 4 simultaneous light-bandwidth internet users. And it’s an excellent means to avoid Verizon’s credit check.
On any postpaid plan, Verizon will run a credit history check. They may charge you a security deposit if your credit score isn’t the best. So their Prepaid home internet plans work as a means to ‘bypass’ that check.
So why is it great for single households?
Because you get fiber optic internet that has equal download and upload speeds for a little over $40 monthly. And you can do as much as you want online without bypassing a data cap.
But it suffers from the same weakness as its 300 Mbps postpaid counterpart. Its availability.
#3 Gigabit Connection: Best for Large Households, Extreme Users, and Home Businesses
The Gigabit Connection plan offers 940/800 Mbps speeds for $89.99 monthly with a 4-year price guarantee. It’s a stellar plan for running 20 devices simultaneously. Or for anyone who downloads and uploads massive files daily.
Without anyone else hogging up your network, the 940 Mbps speeds can download an hour-long 4K video file (22 GB) in 3 minutes. If you’re pulling assets for a project from cloud storage, you won’t have to worry about wasting hours on downloads.
It’s the only Fios plan without symmetric internet. You’ll still see 800 Mbps upload speeds offer better value compared to the 35 Mbps Xfinity’s Gigabit plan gives you.
And again, the biggest weakness in this plan lies in its availability. The next plan will compensate for that weakness.
#4 Verizon LTE Home Internet: Best for Availability
You’ll pay $50 monthly for 25–50/4 Mbps internet speeds for Verizon’s contract- and data cap-free 4G LTE plan.
25 Mbps can handle households with 2 light bandwidth users. Meanwhile, 50 Mbps can handle around 3 users. The number of devices and people your network can use depends on the speeds required by your tasks.
Those speeds sound horrendous. But it provides more reliability and affordability than some satellite internet companies. That means you’ll want this plan if you live in a rural area and don’t want to deal with alternative internet service providers.
Verizon Internet Upload Speeds
Here are upload speeds you’ll find for all of Verizon’s home internet plans:
|Plan||* Upload Speed (Mbps)||Upload Speed (MBPS)|
|Fios 300||300 Mbps||35 MBps|
|Fios 500||500 Mbps||59 MBps|
|Fios Gigabit Connection||800 Mbps||95 MBps|
|Fios Prepaid 100 Mbps||100 Mbps||11 MBps|
|Fios Prepaid 300 Mbps||300 Mbps||35 MBps|
|Prepaid Gigabit Connection||800 Mbps||95 MBps|
|LTE Home Internet||4 Mbps||0.47 MBps|
|5G Home||10 Mbps||1.19 MBps|
|5G Home Plus||50 Mbps||5.96 MBps|
* These speeds may not reflect your true network speeds. You may get less speed than shown because of scenarios like Wi-Fi interruptions.
First off. Here’s a piece explaining the difference between megabits (Mbps) and megabytes (MBps) per second.
Almost all Fios internet plans have the same download and upload speeds (except Gigabit Connection).
And their 4G and 5G internet plans don’t have that high up upload speeds.
Without severe network congestion, the lowest Verizon Fios plan (300 Mbps) can upload a 22 GB file in under 10 minutes. That’s fantastic for video editors who don’t want to wait forever sending video files to clients.
I can’t praise the non-Fios plans in the same manner, though.
But if upload speeds don’t matter much, you’ll still get an excellent value.
Verizon Internet Prices
Prices that you’ll need to pay for Verizon residential internet include:
|Fios Gigabit Connection||$89.99/mo.|
|Fios Prepaid 100 Mbps||$39.99/mo.|
|Fios Prepaid 300 Mbps||$59.99/mo.|
|Prepaid Gigabit Connection||$79.99/mo.|
|LTE Home Internet||$50/mo.|
|5G Home Plus||$70/mo.|
* These prices don’t include state and local taxes. They may already include Verizon’s automatic payments discount.
Each plan will have a varying price guarantee. That means you won’t see the price change for “X” years. For instance, Fios Gigabit Connection has a 4-year price guarantee.
Verizon Hidden Fees
Additional charges you may find with your Verizon internet bill include:
|Verizon LTE Home Equipment Rental||$10/mo. or $240 upfront|
|Whole Home Wi-Fi||$20/mo.|
|Fios Router||$15/mo. or $299 upfront|
|Fios Quantum Gateway Router||$12/mo. or $199 upfront|
|Verizon Router||$18/mo. or $399 upfront|
|2-Day (For Accessories)||Free (orders over $49)|
|3-5 Days (For Accessories)||Free|
|2-Day (For Accessories)||$6.99 (orders under $49)|
* These prices may not include taxes.
Verizon’s straight-forward with their home internet fees.
But I want to tell you ‘tricks’ to avoid these fees.
You can avoid the $99 activation fee by ordering your service online. And when it comes to getting your equipment, go for the 2-day shipping.
Unless you need it immediately.
No matter what, you’ll need to get the 4G home LTE internet router. 5G routers are included with your plan. And you can use third-party routers with Fios.
But you won’t have Verizon support when using your own router.
If you’re using the Gigabit Connect plan and have issues with Wi-Fi dead zones in your home, you may want the Whole Home Wi-Fi service. It provides a Fios router, extenders, and Wi-Fi health checks.
For more info, check out our article on Verizon’s hidden fees.
Let’s see what this equipment does.
Verizon Internet Equipment
When subscribed to Verizon Fios plans, you’ll use Verizon’s Optical Network Terminal (ONT) and a router. Meanwhile, the 5G and 4G LTE Home Internet plans provide routers and gateways.
Other (optional) equipment you’ll find for Verizon’s internet services include :
|MoCA Ethernet Adapter||$99.99|
|Fios Network Extender||$119.99|
|Fios Network Adapter||$55|
|Verizon High-Speed Wi-Fi Gateway||$49.99|
The Multimedia over Coax (MoCA) adapter allows you to convert coaxial connections into internet connections. The Network Adapter does the same thing.
The extender helps you extend your Wi-Fi signal throughout your home to fill in spots that don’t have internet access.
The gateway combines a router and modem. While that sounds nice, you may find lower speeds and fewer features compared to getting a separate router and modem (or ONT).
How To Get Verizon Internet
You can order Verizon 5G and 4G LTE Home Internet services online or at any Verizon Store. With Fios internet, you can order online but can’t do so at regular Verizon stores.
You must get it at a Verizon Fios retail store.
Unless you have a restriction, order online. You’ll get rid of the $99 activation fee and not have to pay gas money to drive to a store.
To order your internet, follow one of the links I mentioned to the service’s page. Add the service to the online shopping cart and select add-ons (if desired). Then choose your shipping method.
I covered the shipping prices earlier in the ‘Fees’ section. But you can opt for 2-day free shipping. Or overnight shipping for a bit of money.
Otherwise, depending on availability, you take these paths to get your equipment:
- Locker Pickup: get your stuff at a self-serve locker
- In-store Pickup: get in-and-out of a store quick
- Curbside Pickup: someone will bring the equipment to a designated Curbside Pickup parking space
- Doorside Pickup: a great option if you took public transportation; or if the store doesn’t support Curbside Pickup for some reason
These options work if you live in a neighborhood where you fear someone will steal your packages.
Verizon won’t let you ship your equipment to a PO box. But they will let you use it as a billing address.
To track your order, visit this page.
You’ll have to sign for the package if your accessories or equipment order exceeds $75. The postal staff will make 3 attempts to deliver your stuff before canceling your order.
If you insist on ordering from a store, tell them you want Verizon internet for your home.
Verizon Internet Availability Map
Since Verizon’s Fios, LTE, and 5G Home Internet services require different infrastructure, they have different availability nationwide.
The following sections will cover what states can access each service. Many of these charts, tables, or images don’t include cities. So you’ll need to visit Verizon’s website and enter your city to see whether they support it.
Click Here to Learn More About Verizon’s Availability.
Verizon Fios internet availability
You can find Verizon Fios home internet in these areas:
- Washington DC
- Rhode Island
- New York
- New York City
- Staten Island
- New Jersey
Here’s a map to possibly make your life easier:
Verizon 5G and LTE Home Internet Availability
Over 33 states can access Verizon 5G Home Internet. Meanwhile, every state can access 4G LTE Home Internet.
Unincorporated U.S. territories like American Samoa and Guam cannot access Verizon internet services.
Many cities throughout every state can access Verizon 4G LTE Home Internet . This includes rural areas.
Verizon Home Internet Deals
Here are Verizon’s home internet deals:
- Previous plan buyout: Verizon will pay $500 toward canceling your current ISP
- Up to $20 off of plans for certain groups
- Bundling 5G mobile and home internet plans: save up to 26% monthly
- Free (or discounted) internet plans for qualifying low-income households
- Auto Pay discount
Check out a piece I wrote that covers every deal in-depth. Save money on getting Verizon internet.
Current Verizon Internet Deals
Verizon offers special Fios home internet deals for these groups:
- Military, veterans, and Gold Star Families
- First responders
These groups can save $20 on their internet bills. However, you’ll need to qualify by providing documentation. The documents you’ll need depends on the discount you pursue.
If you use a Verizon 5G plan and home internet, you can get up to 50% off your monthly internet bill. The following table shows savings when
|Fios Tier||* Price (Without 5G)||Price (With 5G)||Savings|
None of the above pricing includes taxes. And they already consider savings from Verizon’s Auto Pay discount.
In addition to the savings you’ll get on your overall plans, you’ll get freebies and discounts like:
- 6 months of free Disney+, discovery+ AMC+ (on some plans), Apple Music, Apple Arcade, and Google Play Pass
- Up to $300 off of Soundbar and Soundbar Pro speakers: these usually cost up to $999
- Free Verizon Cloud storage memory
- SimpliSafe home monitoring equipment: you’ll also get a free month of their monitoring service
The perks you’ll get depend on the plan you choose. For instance, Gigabit Connection will give you a $300 discount on the Soundbar. Meanwhile, the 500 Mbps plan gives you a $200 discount.
The Auto Pay discount acts as a $10 monthly discount Verizon gives you for enabling the automatic payment feature on your account. The ‘feature’ automatically pulls money from your account come time to pay your bill.
It’s a great way to avoid late payment fees. Because Verizon will come down on you like the hammer of Thor if you pay your bill past the due date.
Verizon Lifeline Discount
The Verizon Lifeline Discount gives qualifying low-income households up to 100% off home internet plans. Here are examples of what the discounts will look like on Fios plans:
|Fios Plan||* Speed (Download/upload)||** Price (New Customer Price)||Price (w/ Lifeline Discount)|
|Gigabit Connection||940/800 Mbps||$89.99/mo.||$49.99/mo.|
* These are the highest estimated speeds (according to Verizon). You may see lower speeds. To get the most out of your network speed, you’ll need modern equipment and to connect devices using an Ethernet cable.
** These prices don’t reflect what you’ll pay when adding state and local taxes. They also already include the automatic payments discount.
You’ll need to meet criteria to participate in this program. Usually it involves participating in government benefit programs like Medicaid .
To use this plan, follow the link I mentioned in the previous paragraph. It covers how to check your eligibility and steps you’ll need to take to apply.
Verizon Internet Bundles
You can bundle Verizon Fios internet, landline, and TV services into one plan. Doing so won’t save you money, but it will make dealing with bills a bit easier.
Because you won’t have to deal with multiple service providers. You’ll also only have to deal with one company to handle your customer service needs.
Prices for Double Play and Triple Play (or Fios Mix & Match) plan prices, speeds, and channels will vary based on what you choose.
However, adding Unlimited Wireless plans to these bundles will give you savings. Here are some examples:
|Double Play: 1 Gig & Home Phone||$89.99/mo.||940/800 Mbps||0|
|Double Play: More Fios TV & 500 Mbps||$134.99/mo.||500/500 Mbps||300+|
|Triple Play: Your Fios TV, Home Phone, & 300 Mbps||$119.99/mo.||300/300 Mbps||125+|
You’ll only see the above prices WITH 5G plans added to your bundle. Without it, expect an extra 26% price increase.
In case you’re curious, Verizon’s home phone just serves as a voice over internet protocol (VoIP) landline phone service.
If you’re not a business and are a part of the 97% of Americans with mobile phones, you won’t need it .
Verizon Internet Customer Service
You can contact Verizon residential internet customer service through these methods:
You can contact them at any time. So if it’s the middle of the night, and you need help with bad internet, someone can help.
When calling, you will need to go through a bunch of automated assistant commands. To reach a human, you’ll want to continually tell it that you want to speak to an agent.
These assistants can help with small tasks like changing an account password.
Is Verizon Internet Customer Service Good?
During my encounter with Verizon’s customer service, they were vague and unhelpful. However, everyone’s experiences may differ.
Your experience may also depend on how you interact with the customer service agent.
A survey of over 200 people left an average of 4-star reviews . So a number of people may have liked their service and found it helpful.
Verizon vs. Other Internet Providers
The following sections will compare Verizon home internet to other internet service providers like:
I’ll compare features, speeds, and whether you should choose Verizon.
Verizon Internet vs. Xfinity
Xfinity Comcast offers significantly more coverage than Verizon. But Xfinity uses a hybrid cable and fiber connection.
That ‘last mile’ of cable connection may run into electromagnetic interference. And you then may experience a less than ideal internet experience. But you can use any router with Xfinity.
Xfinity also offers a 6 Gbps internet plan. That’s more ideal for extreme power users.
But their other plans don’t offer equal upload and download speeds. And they have a 1.2 terabyte (TB) data cap. Then you’ll have to lock yourself into a contract.
Verizon has symmetric speeds for their Fios plans. They don’t have a data cap. And you don’t have to bind yourself to the ISP.
When referencing Verizon’s 4G LTE and 5G Home Internet plans against Xfinity’s plans, you may want to consider Xfinity.
If Verizon’s Fios is available in your area, and you don’t need more internet speed than 99% of homes in the U.S. would ever need, then choose Verizon internet.
Verizon Internet vs. Optimum
Optimum offers more affordable equipment fees and lower monthly fees on their plans.
However, equipment fees aren’t mandatory.
They use a hybrid cable-fiber network like Xfinity. It also has significantly lower upload speeds compared to Verizon.
Optimum’s other downsides like:
- $10 late payment fees (higher than Verizon’s fees)
- 20 Mbps upload speeds on their 300 Mbps plan versus Verizon’s 300 Mbps upload speeds on the same plan
- Contract buyout only up to $100
- Prices for plan increase by 85% after 12 months
Both providers offer contract-free plans and unlimited data usage.
If you’re in the Northeastern U.S. and require an ISP, go with Verizon. You save more in various areas. And you get more reliable internet.
Verizon vs. Spectrum
Spectrum only beats Verizon regarding availability. It’s available in 44 states. That’s if you’re comparing it to Verizon Fios.
If you don’t need much download and upload speeds and aren’t available in the areas Fios supports, Verizon’s 4G LTE and 5G plans give you lower prices. Because their prices don’t increase by over 33% after 12 months.
4G LTE does require an equipment rental fee, but it’s not much. Still saves you more than going with Spectrum.
Skip Spectrum internet if you’re in areas that support Fios. You get significantly better value.
By the way, Spectrum uses cable internet for plans that aren’t their gigabit plan.
Is Verizon Home Internet Worth It?
Verizon internet provides more value than competing internet service providers. Not only the internet service itself but also the freebies.
If you use Disney+, you’ll save a chunk of change by getting the free 6 months.
And Verizon’s fairly straightforward with their home internet fees. You should look into each plan and determine the one that best suits your home. Because what I want from an ISP differs from your wants.
I’m sure everyone can agree that fast and reliable internet service for a decent price triumphs over competing options. And I genuinely believe that’s what Verizon offers.
FAQ: Verizon Internet
To help you better understand Verizon’s home internet services, I’ve compiled frequently asked and answered questions.
Does Verizon Internet Have a Data Cap?
Verizon home internet does not have a data cap (otherwise known as a bandwidth cap). That means you will not have to pay data overage fees for internet.
Does Verizon Have Wi-Fi Hotspots?
Verizon does not have Wi-Fi hotspots anymore.
Does Verizon Internet Have Contracts?
Verizon internet doesn’t have contracts.
Can I Use My Own Router With Verizon?
You can use a third-party router with Verizon instead of renting one. We have a guide on how to use your own router here.
Is Verizon Fios Cable or Fiber-optic?
Verizon Fios home internet uses 100% fiber cables. It doesn’t use a hybrid cable/fiber connection like many internet providers.
How do I install Verizon Fios?
You can either do it yourself or get a Profesional installation. You can learn more about this here.
Verizon offers various home internet services that fit different use cases. These include:
- 4G LTE: best for rural areas
- 5G: better for areas that don’t have fiber, yet have 5G availability
- Fios: the best overall; offers extremely quick and reliable internet speeds
Whether you dislike Verizon or want to compare it to other providers, I welcome you to explore other internet service providers. That way, you ensure you choose the right ISP for your home.