I’m Jon, a home networking expert, and I’ve had– and resolved– the blinking orange light problem on my own Xfinity modem/router. So I put together this guide to help you.
So, continue reading to learn how to fix the blinking orange light on your Comcast Xfinity modem/router.
What Does a Blinking Orange Light on the Xfinity Modem or Router Mean?
Before diving into how to fix a blinking orange light on your Comcast Xfinity modem and router, you should first understand what it indicates.
Generally speaking, a blinking orange light on your Comcast Xfinity modem or router means that it is performing an update. But, sometimes it gets stuck, continues to blink orange, and messes with your internet connection.
This can happen for several reasons, including:
- The device is having trouble connecting to the internet
- The device is having difficulty communicating with other devices on the network
- There is a problem with the software or firmware
If you’re experiencing any of these issues, don’t worry! You can do some things to try and fix the problem.
How to Fix the Blinking Orange Light on Your Comcast Xfinity Modem or Router
Here are all the methods you can try to fix the blinking orange light on your Comcast Xfinity modem or router.
#1 Wait for the Update to be Fully Installed
If your modem or router is in the middle of an update, the light will eventually stop blinking orange and turn white or blue. The time it takes for this to happen can vary depending on the update’s size.
So, if you see a blinking orange light, the first thing that you should do is wait and see if it eventually turns white or blue. If it doesn’t, then move on to the following method.
#2 Determine If Your ISP Has an Outage in Your Area
If your modem or router is stuck on a blinking orange light, it could be because there is an outage in your area. This is especially true if the modem/routers’s light has been blinking for an extended period of time.
You can check the Comcast Xfinity Service Status Center page to determine if this is the case. Here you will be able to see if there are any outages in your area that could be causing the issue.
If there are no outages in your area, move on to rebooting your modem or router.
#3 Reboot the Modem or Router
If the light on your modem or router is still blinking orange, the next thing that you should do is reboot the device. This can often fix the problem and get everything up and running again.
To reboot your modem or router, simply unplug it from the power outlet and plug it back in. Once it has fully booted up, check to see if the light is still blinking orange. If it is, then move on to resetting the device.
#4 Reset the Modem or Router
If rebooting your modem or router didn’t fix the problem, you may need to reset the device. This will return it to its factory settings and should eliminate any software or firmware issues that could be causing the problem.
To reset your modem or router, simply find the reset button on the device. This is usually located on the back of the modem or router. Once you locate the button, press and hold it for 30 seconds. After 30 seconds, release the button and wait for the device to reboot.
Once it has rebooted, check to see if the light is still blinking orange. If it is, then there are a few more things you can check before calling Comcast service.
Resetting the unit is what resolved my own blinking orange light problem. However, my modem/router had to re-install firmware updates once it got back online.
#5 Check Your Cables and Connections
If the light on your modem or router is still blinking orange, it could be because of a loose cable or bad connection. The first thing you should do is check all the cables that connect to your modem or router. Make sure that they are all snug and secure.
Next, you should check the connections between your devices. If you’re using an Ethernet cable, make sure it is plugged into the correct port on both devices. You should also try unplugging and replugging the cable to see if that makes a difference.
Finally, if you’re using a wireless connection, ensure your devices are within range of your modem or router. If they’re not, then they may not be able to connect correctly.
If you’ve checked all your cables and connections and the light is still blinking orange, you should try connecting a laptop to it with an Ethernet cable.
#6 Try an Ethernet Connection
If you’re still having trouble with your modem or router, you could try connecting it to your computer or other devices using an Ethernet cable. This will bypass any potential wireless issues and allow you to rule out any problems with your wireless connection.
Once you’ve connected your modem or router to your computer or other devices using an Ethernet cable, check to see if the light is still blinking orange. If it is or you still can’t access the Internet, there may be a problem with the modem or router itself.
#7 Contact Comcast Customer Service
If you’ve tried all of the above methods and the light on your modem or router is still blinking orange, you’ll need to contact Comcast Xfinity customer service for further assistance. They will be able to help you troubleshoot the problem and get your internet connection up and running again.
And if they can’t fix it over the phone, they will schedule a technician to come out, assess the situation, and fix the problem.
If your Comcast Xfinity modem/router is blinking orange, it is usually undergoing an update. But if it gets stuck and you have slow or no Internet, you can try to fix it yourself with our tips above.
Otherwise, you will have to call Comcast customer service for help and possibly even schedule a technician visit.
Which tips stopped your Comcast Xfinity modem/router from blinking orange? Let us know in the comments below.
If you’re tired of having issues with the Comcast provide router/modem, check out our top router recommendations for Comcast Xfinity.