I’ve been researching all about AT&T over the past months to put a number of guides together for you. And now it’s time to combine all those findings.
I’m going to be going through the following subjects:
- The pros and cons
- Their Internet and Fiber plans
- Their DirecTV plans
- Their Wireless cell phone plans
- Their landline Home Phone services
- Bundles between packages
- The availability of their services
- Any current deals available
- How to get started and how to reach out to customer support
So let us begin.
AT&T Pros and Cons
Here are what I think are the best and worst bits about AT&T as a whole:
- Loads of choice for all services
- Great availability
- Loads of Wireless handsets
- Only TV service offering streaming and satellite
- Great perks with some services
- Mega fast Fiber speeds
- Often pretty expensive compared to the competition
- Lots of long contracts
- Quite a few hidden fees
- Limited deals on Wireless and Internet
AT&T Internet and Fiber Plans and Pricing
AT&T’s internet services come in one of two forms: Fiber or Internet. If you’re lucky, you’ll get the former. It’s a lot faster and offers much better value for money as well as a number of other great perks including no contracts.
Let’s start with the Internet plans though, as that’s what most people will end up with (especially in rural areas) while AT&T rolls out Fiber infrastructure across the US.
Here are the plans you might end up with with AT&T Internet. The following are all subject to a price change at the 12 month mark as part of a lengthy contract. You can find out more about that price rise here.
|Internet Plan||Download Speed||Upload Speed||Promo Price||Final Price|
|Internet Basic 768||0.8 Mbps||0.4 Mbps||$55/mo.||$65/mo.|
|Internet Basic 1.5||1.5 Mbps||1 Mbps||$55/mo.||$65/mo.|
|Internet Basic 3||3 Mbps||1 Mbps||$55/mo.||$65/mo.|
|Internet Basic 5||5 Mbps||1 Mbps||$55/mo.||$65/mo.|
|Internet Basic 6||6 Mbps||1 Mbps||$55/mo.||$65/mo.|
|Internet 10||10 Mbps||1 Mbps||$55/mo.||$65/mo.|
|Internet 12||12 Mbps||1.5 Mbps||$55/mo.||$65/mo.|
|Internet 18||18 Mbps||1.5 Mbps||$55/mo.||$65/mo.|
|Internet 24||24 Mbps||3 Mbps||$55/mo.||$65/mo.|
|Internet 25||25 Mbps||2 Mbps||$55/mo.||$65/mo.|
|Internet 25||25 Mbps||5 Mbps||$55/mo.||$65/mo.|
|Internet 45||45 Mbps||6 Mbps||$55/mo.||$65/mo.|
|Internet 50||50 Mbps||10 Mbps||$55/mo.||$65/mo.|
|Internet 75||75 Mbps||8 Mbps||$55/mo.||$65/mo.|
|Internet 75||75 Mbps||20 Mbps||$55/mo.||$65/mo.|
|Internet 100||100 Mbps||20 Mbps||$55/mo.||$65/mo.|
*Prices do not include taxes and hidden fees
Note that all plans other than the 100 Mbps one are subject to a 1 TB monthly data cap. The 100 Mbps plan has no data cap.
As you can see, the prices are the same no matter how fast your internet is. That’s because AT&T decides the data cap you get depending on the infrastructure in your area.
They’ll try to get you on a plan as fast as possible but you might end up with something slow if you live in a more rural area. In fact, in some exceptional circumstances, your internet speed might end up being lower than 10 Mbps. We’ve seen them as low as 700 Kbps. Ouch.
You’ll also have to pay a few hidden fees with AT&T Internet plans. They are as follows:
- Activation fee: In some circumstances, you’ll need to pay a fee of $99 to get your internet up and running.
- Equipment hire: AT&T charges a flat fee of $10 per month for the rental of their AT&T Gateway router. For the record, you don’t have to pay that if you have your own router! If you want to buy one, you can find the best routers for AT&T here.
- Late fee: You could be charged a fee of up to $9 if you fail to pay your bill on time.
- Paperless Billing and Autopay: If you don’t take up both Paperless Billing (where your bill is emailed to you instead) and Autopay (direct debit), an extra $5 per month will be added to your bill.
So, up to $70 per month and more for what could be a very slow internet speed. How can you do better than that with AT&T? The only option is to move to an area that offers Fiber, which is roughly around one third of the AT&T coverage map (and growing) at the time of writing.
AT&T’s Fiber plans are as follows . There is no minimum term for any of these Fiber plans – you can sign up for as little as one month if you like. The flexibility is great with these.
Because you get the choice, we’ve selected the types of people who we feel each plan is better suited towards. But at the end of the day, most people would be more than happy at 300 Mbps.
|Plan||Price||Who It’s Best For|
|AT&T Fiber 300||$55||Smaller families and single users|
|AT&T Fiber 500||$65||Large families and small businesses|
|AT&T Fiber 1 Gig||$80||Medium-sized businesses|
|AT&T Fiber 2 Gig||$110||Larger businesses|
|AT&T Internet 5 Gig||$180||Super intensive work among many|
For the price of the first twelve months of any of the regular AT&T Internet plans (before the $15 price increase), you can AT&T Fiber 300. That’s a serious amount of speed for a very good price. And remember, you can upgrade to another plan whenever you want.
There are a few more perks that you’ll get with your AT&T Fiber plan as well. They are:
- Smart Home Manager app: All your network settings, including the network name, password and firewall, can be controlled through this neat app. It can be downloaded from both the App Store or the Play Store, depending on which device you own.
- AT&T Wi-Fi Hot Spot: AT&T lets you stay connected when you leave the house thanks to unlimited free access to its Wi-Fi hotspots. They’re available in most major cities throughout the US, and some more rural areas too. Just access it through your AT&T logins.
- ActiveArmor network security: Your home network will be protected to a high degree thanks to ActiveArmor. This is an antivirus tool that helps keep your router and all the devices connected to it free from the latest threats.
- Equal upload speed: Traditionally, your upload speed would be around one tenth of your download speed. But with AT&T Fiber, your upload speed will actually be the same as the download. This is great news for those who like to share files, play games online or make video calls.
- No data cap: As you might expect, all the AT&T Fiber plans are completely free from any limit to the amount of data you’re allowed to use.
There aren’t many hidden fees here either compared to those of the regular Internet plans. For example, you won’t have to pay for equipment hire here, saving you a further $10 per month. However, the Paperless Billing and Autopay fee and the late fee still apply.
AT&T DirecTV Plans and Pricing
Another of AT&T’s most popular services is DirecTV, previously known as U-verse. You can get it in both streaming and satellite form, and there are four tiers, as follows :
|Plan||Max price per month(Stream/Satellite)||Number of Channels (Stream/Satellite)||What You Get||Who It’s Best For|
|Entertainment||$69.99/$102||75+/165+||All the best basic channels||Seniors and those on a budget|
|Choice||$89.99/$124||105+/200+||Entertainment plus loads of sports and more||Sports fans|
|Ultimate||$104.99/$154||140+/270+||Choice plus movie channels||Movie lovers and families|
|Premier||$149.99/$209||150+/340+||Everything you could want, including HBO Max, SHOWTIME, STARZ etc.||Anyone who wants maximum entertainment|
*Prices do not include taxes and hidden fees
DirecTV Stream customers can sign up for as little as one month. That level of flexibility is awesome, as it means you can easily change plans, go elsewhere or cancel altogether if you feel that the package isn’t working out for you.
Unfortunately, DirecTV Satellite customers will not have that privilege. All of these plans tie you into a two year contract, which is mainly to do with the cost of installing a satellite in your home. Think carefully before signing up for one of these plans!
Right now, there’s a further deal with DirecTV where you’ll get your first two months for any of the plans at a discounted rate. You can find out more about those discounts in our articles on AT&T deals.
For more clarity on these packages, here’s look at the channel lineup so that you can get a better idea of which plan to opt for :
|American Heroes Channel||•||•|
|BBC World News||•||•|
|Big Ten Network||•||•||•|
|Black News Channel||•||•||•||•|
|Cartoon Network East||•||•||•||•|
|CBS Sports Network||•||•|
|CNN En Espanol||•||•||•||•|
|Discovery Family Channel||•||•|
|Disney Channel East||•||•||•||•|
|Fox Business Network||•||•||•||•|
|Fox News Channel||•||•||•||•|
|FOX Sports 1||•||•||•||•|
|FOX Sports 2||•||•|
|FX Movie Channel||•||•|
|Game Show Network||•||•||•|
|Hallmark Movies & Mysteries||•||•|
|HBO 2 East||•|
|HBO Family East||•|
|Heroes & Icons||•||•||•|
|ION East HD||•||•||•||•|
|Nat Geo WILD||•||•|
|SHOWTIME 2 East||•|
|STARZ ENCORE Action||•||•|
|STARZ ENCORE Black||•||•|
|STARZ ENCORE Classic||•||•|
|STARZ ENCORE East||•||•|
|STARZ ENCORE Family||•||•|
|STARZ ENCORE Suspense||•||•|
|STARZ ENCORE West||•||•|
|STARZ ENCORE Westerns||•||•|
|STARZ KIds & Family||•|
|Tennis Channel HD||•||•||•|
|The HISTORY Channel||•||•||•||•|
|The Weather Channel||•||•||•|
Any of our Spanish speaking readers will also be pleased to know that DirecTV offers a wide range of Spanish language channels. Every subscriber will get access to the following.
|Antena 3||Atres Cine||ATRES SERIES||Azteca||BabyTV|
|Bandamax||Canal 22 Intl||Caracol TV||Centroamérica||Cine Estelar|
|Cine Mexicano||Cine Nostalgia||Cinelatino||CNN EN Españ||De Película|
|De Película Clas||Discovery En Es||Discovery Famili||Ecuador TV||Ecuavisa Intl|
|Enlace||ESPN Deportes||Estrella News||Estrella TV||FOROtv|
|FOX Deportes||Galavisión||GolTV||History En Espa||HITN TV|
|Hoga de HGTV||¡HOLA! TV||Meganoticias||MegaTV||Multimedios|
|Nat Geo Mundo||NTN24||Nuestra Tele||Nuestra Vision||ONCE MEXICO|
|Pasiones||Perú Mágico||Sony Cine||SUR Perú||TeleCentro|
|TVE||TyC Sports||UniMás||UNIVERSO||Univision East|
If you like, you can tailor your package further by adding additional channels and packs. Here’s a list of the add-on channels you can opt for at any time, no matter which pack you’ve opted for (and on both Stream and Satellite!):
|Channel||Price per month|
|Hallmark Movies Now||$5.99|
|Lifetime Movie Club||$3.99|
|A&E Crime Central||$4.99|
|UP Faith & Family||$5.99|
Pretty cool, right? Well, there’s actually one bolt on that offers better value for money. It’s called the Movies Extra Pack and it costs just $5 per month. For that, you’ll get all of the following channels:
- Hallmark Drama (Ch. 564)
- Hallmark Movies & Mysteries (Ch. 565)
- HDNet Movies (Ch. 566)
- MGM HD (Ch. 567)
- Sony Movies (Ch. 568)
- Smithsonian Channel (C. 570)
- Crime + Investigation (Ch. 571)
- MTV Live (Ch. 572)
- ShortsTV (Ch. 573)
Before you get too excited, it should be noted that on top of the monthly subscription fee, there will be a few hidden fees to contend with if you become a DirecTV customer. You’ll have to deal with a few of the following:
- Activation fee: Satellite customers will need to pay a one time activation fee of $19.95 for their contract.
- Late fee: Any delayed payments will be subject to a fine of $4.25 per month.
- No Autopay or Paperless Billing: If you don’t opt for both Paperless Billing (where your bill will be emailed rather than sent in the post) and Autopay (AT&T’s direct debit), an additional $5 per month will be added to your bill.
- Early cancellation fee: Want to bail out of your DirecTV Satellite plan early? It will cost you $20 per month for every month left on your contract plus an admin fee of $15. The maximum amount to be charged here will be $400.
- Missing equipment fee: If you fail to return your DVR box at the end of your DirecTV Satellite contract, or your streaming device if you are leasing it, a fine of $150 will be added to your account.
- Streaming device purchase or rental: Speaking of streaming devices, AT&T will try to lease or sell you their own hardware for DirecTV Stream. However, we recommend getting around this by opting for a more affordable third party product such as Google Chromecast.
You can find out more tips about saving money on your AT&T bill for all three services here.
AT&T Wireless Plans and Pricing
Looking for a new cell phone plan? AT&T Wireless could be well worth considering. It’s one of the most popular networks in the US and has a lot of choice when it comes to plans and handsets.
The most popular series of AT&T Wireless plans are called Wireless Unlimited. Here’s a look at the three of them :
|Name||Hotspot||Premium Data*||Additional Perks|
|Unlimited Premium||50GB||Unlimited||Unlimited talk, text and data in the US, Mexico, Canada and 19 Latin American countries plus 4K streaming|
|Unlimited Extra||15GB||50GB||Unlimited talk, text and data in the US, Mexico and Canada|
|Unlimited Starter||3GB||None||Unlimited talk, text and data in the US, Mexico and Canada|
A little confusingly, the prices of these plans vary depending on how many lines you take up at the same time. So, if you have some friends, family members or work colleagues looking for a new cell phone plan, it might be worth coordinating with them.
The prices for the Wireless Unlimited plans are as follows.
|Name||Price with 1 line||Price with 2 lines||Price with 3 lines||Price with 4 lines||Price with 5 lines||Price with 6-10 lines|
As you can see, the price at 6+ lines is better than half the price than that of a single line.
And you don’t have to take up six of the same plan either. You can mix and match between Premium, Extra and Starter as you wish. The prices will be adjusted accordingly.
There are a couple of extra perks you get with each of these plans, too. All AT&T Wireless Unlimited customers will benefit from…
- ActiveArmor Mobile Security: Your cell phone network will be well looked after thanks to this cool piece of antivirus and encryption software.
- Excellent 5G coverage: AT&T has some of the best 5G coverage in the US for superfast mobile data speeds. We’ll cover the 5G availability later on in this article.
There are a couple more plans to look at if you feel that Unlimited isn’t quite right for you. These two work out a little more affordable for those taking up a smaller number of lines as well.
|Name||Hotspot||Premium Data||Additional Perks|
|Value Plus||No||Yes||5G access, standard definition streaming, unlimited texting from US to 200+ countries, unlimited talk, text and data in Mexico, Canada and the US|
|4GB Plan||Yes||No||Standard definition streaming, unlimited texting from US to 200+ countries, unlimited talk, text and data in Mexico, Canada and the US|
AT&T Home Phone Plans and Pricing
Another service from AT&T that’s far less common these days is Home Phone. This landline phone service used to be all the rage but with the increasing popularity of the cell phone, it’s nowhere near as extensive or popular as it used to be.
But it’s still there, and it’s great for those who have no interest in a cell phone or those in low signal areas.
Interested? Here’s what’s available :
|Plan Name||Price||Available Key Features||Who It’s Best For|
|Traditional Home Phone||$41 per month||Residential phone number, unlimited local calling, reliable connection, optional long distance calling||Those who are on a budget or do not require anything other than the basics|
|Complete Choice Enhanced||$55 per month||All above plus 12 calling features such as Caller ID, Call Forwarding and Speed Dial||Those who want to make more calls and enjoy extra features|
|Long Distance||Call For Pricing (contact AT&T for the best deal)*||Per-minute calling plan, unlimited calling plan, international plan||Anyone looking to make many calls abroad|
So, those are the big three packages. The majority of people will probably want to opt for these as they offer the best value for money.
However, there are a couple more plans available for those who need it.
|Plan Name||Price||Available Key Features||Who It’s Best For|
|Phone Unlimited North America||$24.99 per month||12 month contract, unlimited nationwide calling, optional international fees||Anyone looking to make local calls only|
|Phone International Plus II||$34.99 per month||12 month contract, unlimited nationwide calling and calling to over 50 countries, low international rates to other countries||Anyone who thinks they might make regular international calls|
The plans above could be a better option for those who want to make fewer calls. As they could work out more expensive if you make a lot of them.
Bundling Your AT&T Services
Sometimes, you can save money by bundling two or more AT&T services together. AT&T bundles aren’t super common but are worth considering if you’re in the market for a couple of plans.
We found that the only real money-saving combination is with the internet services and Wireless. If you take up one, you can get discounts with the other. They look like this:
- Get a $300 reward card as a Wireless customer when you sign up for Fiber
- Get 25% off Wireless Unlimited plans as a Fiber customer
AT&T does advertise bundles for DirecTV and Fiber or all three of the main services. However, these actually work out to be the same price as if you were to take them up separately. So it’s not really worth it .
The only benefit of taking up these bundles is that it makes your billing more clear and easy to understand.
Availability for AT&T
AT&T’s availability varies depending on which kind of service you’re looking to take up. But the good news is that most of their services are pretty widely available. Let’s take a look at them.
AT&T Wireless availability
You can get 4G through AT&T in every single state in the US! That’s not to say it’s going to cover every inch of land. But overall, AT&T’s 4G coverage is very good.
5G hasn’t got as much coverage, but that’s because it’s still a pretty new technology. AT&T is currently trying to roll out 5G as quickly as possible across the US, but for the time being, here’s the coverage map.
AT&T DirecTV availability
DirecTV is also available in every state both in streaming and satellite form. However, you might not be able to choose from both in some far corners of the map. To find out for sure, head to this website.
Just click on your state and you’ll be able to find out the services in your area.
AT&T Internet and Fiber availability
With Internet and Fiber, things get a little more specific. These products are only available in a select number of states across the US.
Here’s a look at the states that AT&T Internet is available in.
As we mentioned earlier on, the service and the speed you’ll get varies from city to city. Cities will be more likely to get Fiber whereas more rural areas are likely to end up with slower speeds.
To find out once and for all what’s available where you live, you can enter your address at this page.
AT&T Home Phone availability
AT&T’s Home Phone service is available in all the states that Internet is available in, but nothing more. Here’s a look at that on the map once more.
You should be able to get Home Phone services in the vast majority of land in each of these states.
AT&T Deals in 2023
Want to save some money with AT&T? There are some deals to take advantage of right now. But not many! Here are the key deals available across the AT&T service range at the time of writing.
Get paid to make the switch to Fiber
If you’re lucky enough to live in an area where AT&T Fiber is available, you can get paid up to $300 in bill credits for making the switch. AT&T will also pay some of or all of the cancellation fees from that provider, subject to terms and conditions.
Reduced price on your first two months with DirecTV
One of the best deals right now is with DirecTV. For every single package, whether is through streaming or satellite, you can get a reduction on your first couple of months. It could save you $20 per month for those two months.
Just remember that with Satellite, you’ll need to sign up for a 24 month contract. With DirecTV Stream, this deal is a little more effective, as you can try it for a reduced rate to see how you like it.
Plus, you can get a 7 day free trial for all DirecTV Stream packages right now. That’s a great way to find out whether it’s right for you, and which package is the best for what you’re looking for.
Trade-in deals and changeover for Wireless
AT&T is offering some pretty sweet deals for new handsets when you trade-in an eligible device. For example, it’s possible to get the new iPhone 14 Pro for as little as under $10 per month right now.
Of course, you’re going to need to trade-in a pretty expensive cell phone to get the price that low. But the good news is that you can get a valuation and a quote over at the AT&T website.
On top of that, you can get up to $250 in bill credits when you switch from another provider. Plus, AT&T will pay any cancellation fees that you may incur when you make the switch. Nice!
Wireless deals for specific groups of people
AT&T doesn’t offer discounts to specific groups of people for its internet and TV services but it does for its Wireless plans. Here’s a quick overview of the deals available at the time of writing.
- Seniors: If you’re 55 or over and live in the state of Florida, AT&T will offer you unlimited talk, text and data for their Wireless service for as little as $40 per month when you take up two or more lines.
- Students: Right now, there are no current deals specifically for students with AT&T. But that could change any time, so keep an eye out!
- Teachers: AT&T offers teachers 25% off selected Wireless lines plus deals on particular phones that change all the time. Keep an eye on the site to find out what’s available if you are a teacher.
- Veterans and military personnel: All currently servicepeople, veterans and their families will be able to get 25% off AT&T Wireless Unlimited plans at any time.
AT&T Customer Support and Setup
Liking the sound of getting set up with AT&T? How you do that depends on the service you’re interested in.
We believe that the easiest way to get started is to place your order online. But if you prefer, you can visit the store or place the order over the phone.
For more information on getting started with AT&T including fees you might incur, check out our setup guide.
If you need any help during the setup process, you might want to reach out to AT&T customer support. We covered how to do that in some detail here, but here’s a quick summary:
- In store: There are tons of AT&T stores throughout the country, so feel free to head into one of them at any time to take up your new AT&T plan, whatever it may be!
- Over the phone: You can find the contact numbers for AT&T at their website. The number you call will depend on what service you’re looking for. But if you find it easier, you can call their directory at 800 331 0500.
- Live chat: Perhaps the easiest way to communicate with AT&T is through the live chat on their website. To get started, just go to this link.
AT&T Review FAQ
AT&T is enormous, there’s almost no limit to the amount of information you can find out about them! But here’s a few more useful bits of knowledge for you.
Does AT&T support business users?
AT&T has a whole world of products for its business customers. You can get all kinds of deals, services and other support for companies of any size. Whether it be for internet services, cell phones, 5G or something else, they’ll have some kind of solution for you.
The best thing to do is reach out to an AT&T Business sales rep, but before you do that, make sure you check out our guide to AT&T Business.
Is AT&T generally better than the competition?
It’s fair to say that AT&T is one of the biggest internet, cell phone and TV providers in the US. And with some of their plans and packages, it’s the best. But not all the time.
If you check out our guide to Fiber, Wireless and DirecTV (these have been linked throughout the article), you’ll see that we compare them to the competition. Make sure you take a look at those comparisons first. You might just find a better package for you.
How do I cancel my AT&T plan?
Eventually, there will come a time where you need to cancel your AT&T package. To do this, you’ll need to contact their customer service team. But there are a few things that are worth knowing in advance of doing that. So, make sure you check out our how to guide on the matter.
Wrapping Up on AT&T
So, there we have it! The ultimate guide to AT&T is concluded. We’ve been through everything you need to know about AT&T as a whole, so I hope you feel ready to go on and sign up for whatever package takes your interest (or not!)
In some ways, AT&T is the best in the game. But in others, you’d end up getting better value for money with another provider. So, we couldn’t recommend shopping around enough. You’d be amazed how much you can save when you only pay for what you need.
So, before you pull the trigger and sign up for an AT&T plan, make sure you take the time to check out the other providers. Good luck, and happy shopping.